Joya 999 Privacy Policy — Your information is completely safe with us

1. Introduction & Scope

This Privacy Policy applies to the Joya 999 website, mobile app, and all associated services. It takes effect as soon as you register, log in, or use any of our services.

We believe in full transparency when it comes to collecting your personal information. That's why everything on this page is written in plain, straightforward language — no complicated legal jargon. By continuing to use Joya 999, you are considered to have accepted this policy.

Feel free to reach out if you have any questions. Our privacy team is always here to help.

2. What Information Do We Collect?

Joya 999 only collects information that is necessary to provide our services. We never ask for data we don't need.

Information Provided Directly

• Identity information: Your name and mobile number.
• Contact information: Email address (if provided).
• Payment Information: bKash/Nagad/Rocket number — for transactions only.
• Verification documents: A copy of your national ID or passport as part of the KYC process.

Automatically Collected Information

• Log data: IP address, browser type, and access time.
• Device Information: Operating system, screen resolution, and device model.
• Usage Activity: Which games you've played and when you last logged in.
• Cookies & Tracking: To save your preferences and session data.

3. How Is Your Information Used?

Joya 999 uses collected data only for specific and legitimate purposes. We never use your information to carry out unsolicited activities.

• Account Management: Registration, login verification, and profile updates.
• Payment processing: Processing deposits and withdrawals securely.
• Customer Support: Providing fast and effective resolution to your issues.
• Ensuring security: Prevention of fraud, hacking, and malicious activity.
• Service Improvement: To improve the user experience.
• Legal Obligations: Sharing information with authorities when required by law.

4. Where Is Your Information Stored and for How Long?

All Joya 999 data is stored on secure servers, with 24/7 security monitoring and regular backups in place.

Retention Period

Different types of data are retained for different periods:

• Account information is retained for as long as your account remains active.
• Transaction records must be retained for up to 5 years (as required by financial regulations).
• Gaming logs are retained for up to 2 years.
• Security logs are deleted after 90 days.

5. Is Your Information Shared?

Your information may only be shared in the following limited circumstances:

• Payment processor: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Game Providers: Minimal user identifier data required for the relevant game.
• Legal Authorities: In compliance with court orders or government directives.
• Fraud Prevention: In partnership with specialist fraud detection partners.

All third parties who receive your data are contractually bound to uphold the same privacy standards. They are equally accountable for any misuse of your information.

6. Cookie Policy

Joya 999 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Preference Cookies: To remember your language, theme, and personal settings.
• Analytics Cookies: To understand which sections of the site are used most.

You can disable cookies at any time through your browser settings. Please note that some features may not function properly if you do.

7. Security Measures

Joya 999 follows the highest industry security standards to protect your data. Our security framework operates on multiple layers:

• SSL 256-bit Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• 24/7 Cyber Monitoring: Instant detection and prevention of suspicious activity.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Data backup: Automatic daily backups are performed.
• Staff training: All members of our team are trained in data protection.

8. Your Rights

As a Joya 999 member, you have important rights over your own data. Contact our support team to exercise any of these rights.

9. Children's Privacy

If a parent or guardian suspects that their child has created an account on Joya 999, please contact us immediately. We will verify the account, take the necessary action, and delete all associated data.

10. Third-Party Services

Joya 999 works with various third-party services — including game providers (Pragmatic Play, Evolution Gaming, etc.) and payment gateways (bKash, Nagad, Rocket).

These third parties have their own privacy policies, which are outside Joya 999's control. Even so, we ensure that:

• We only work with partners who are strictly necessary.
• All partners are bound by data protection agreements.
• Only the minimum necessary information is shared.
• No partner may use your information for their own marketing purposes.

11. Policy Changes

Joya 999 may update this Privacy Policy as needed. Members will be notified in advance of any significant changes — via email or platform notifications.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

The date of each update will be noted at the top of this page.

12. Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

Upon receiving a privacy complaint, our privacy team will thoroughly investigate the matter and get back to you as soon as possible.