Joya 999 Terms & Conditions — Full Policy

1. General Terms

Joya 999 is an online gaming and Sports Betting platform serving users in Bangladesh. By creating or using an account on this platform, you confirm that you have read, understood, and agreed to all the terms and conditions stated here.

These terms may be updated at any time. Continued use of the platform following any changes will be deemed your acceptance of the revised terms. We recommend checking this page regularly.

• These terms apply in both Bengali and English. In the event of a conflict, the Bengali version shall take precedence.
• Joya 999 reserves the right to modify, suspend, or discontinue its services at any time without prior notice.
• Any liability arising from use of the service will be determined in accordance with Joya 999's policies.

2. Account & Registration

A valid account is required to use services on Joya 999. All information provided during registration must be truthful, accurate, and complete.

Account Creation Rules

• Each individual is only One Account can be created.
• Providing your correct name, mobile number, and date of birth at registration is mandatory.
• Creating multiple accounts from the same IP address, device, or payment method is prohibited.
• Members are solely responsible for keeping their account password confidential.
• Transferring, selling, or sharing your account with others is strictly prohibited.

Identity Verification (KYC)

KYC verification may be required for withdrawals above a certain amount, which will involve submitting a copy of your National ID or passport. Withdrawals may be put on hold until verification is complete.

3. Eligibility & Age Requirements

By registering, you confirm that:

• You are at least 18 years of age.
• You are using this platform voluntarily and entirely of your own free will.
• You are not addicted to gaming and will participate responsibly.
• You understand that gaming is not a guaranteed way to earn money.

Joya 999 reserves the right to verify a user's age at any time if there is reasonable suspicion. If a user is found to be a minor, their account will be closed immediately.

4. Deposits & Withdrawals

Deposit Rules

• Minimum Deposit Amount: ৳ 100
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits are generally processed instantly. In rare cases, it may take up to 15 minutes.
• Deposits made in the name of a third party are strictly prohibited.

Withdrawal Rules

• Minimum Withdrawal Amount: ৳ 500
• Withdrawals will only be processed to the same payment method used for the deposit.
• Processing time: 5 minutes to a maximum of 24 hours.
• Daily withdrawal limits are determined by VIP tier.

5. Bonuses & Promotions

Joya 999 offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which must be read carefully before claiming.

General Bonus Rules

• Each bonus may only be used once by eligible members.
• Bonuses not used within the specified period after activation will expire.
• Winnings earned from bonuses are subject to wagering requirements before withdrawal.
• Multiple bonuses cannot be active simultaneously.

Wagering Requirement

Wagering means you must bet the bonus amount a specified number of times before making a withdrawal. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in bets.

Welcome Bonus

• 150% welcome bonus on your first deposit.
• Maximum Bonus Amount: ৳ 10,000.
• Wagering Requirement: 15x.
• Validity: Must be used within 30 days of deposit.

6. Betting Rules

Joya 999 has specific betting rules that all members must follow.

Sports Betting

• Minimum Bet: ৳ 10. Maximum bet is subject to VIP tier.
• Bets must be placed before the result of an event is announced.
• Bets cannot be cancelled or changed once placed (except in certain specific circumstances).
• If a match is cancelled or does not take place, bets will be refunded.

Casino Games

• All game outcomes are determined by certified RNG.
• If a game is interrupted due to a technical error, Joya 999 will make the final decision.
• Exploiting software bugs or glitches in any game is strictly prohibited.

7. Fair Play & Fraud Prevention

Joya 999 is committed to maintaining a fair and honest gaming environment for all members. The following activities are strictly prohibited:

• Bots or Automated Software Using to place bets.
• Collusion — Multiple accounts or members colluding to defraud the platform.
• Money Laundering or for the purpose of money laundering.
• Deliberately exploiting technical glitches or bugs.
• Initiating chargebacks or payment disputes with fraudulent intent.

If such activity is detected, the account will be immediately closed, all balances and winnings will be forfeited, and legal action may be taken if necessary.

8. Privacy & Data Protection

Joya 999 places the highest priority on protecting members' personal information. Information we collect:

• Name, mobile number, and registration details.
• Transaction history and payment details.
• Gaming activity and preferences.
• Device information and IP address.

This information is never sold to third parties. To learn more, please refer to our Privacy Policy Read.

9. Responsible Gaming

Members may use the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Temporary Break: Temporarily suspending your account for a set period of time.
• Self-Exclusion: Request permanent account closure for an extended break.

If you notice signs of a gaming problem, visit us for more information Responsible Gaming Please read this page.

10. Account Closure & Suspension

Closed at Member's Request

Any member may request account closure at any time through the support team. Any remaining balance can be withdrawn before closure (excluding bonus balance).

Closed by Joya 999

Joya 999 may close an account in any of the following cases:

• Violation of terms and conditions.
• Evidence of fraud or dishonest conduct.
• Providing false information.
• Proof of being underage.
• Inactive accounts (no login for more than 12 months).

11. Dispute Resolution

If a dispute arises, please contact our support team first. Most issues are resolved within 48 hours.

1. Chat with our support team via live chat.
2. Please provide a detailed description of the issue along with any supporting evidence.
3. The support team will provide a resolution within 48 hours.
4. If you are not satisfied with the resolution, you may escalate the matter to senior management.

12. Changes to Terms

Joya 999 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or SMS.

Continued use of the platform after updated terms are published will be considered your acceptance of the new terms. We recommend reviewing this page regularly.